Refund policy
Returns & Exchange Policy
We're committed to making sure you're happy with your purchase. If something isn't right, we're here to help with returns and exchanges.
Eligibility
We accept returns and exchanges of items that are unworn, unwashed, and undamaged, with all original tags attached. Requests must be made within 3–4 days of receiving your order.
We accept returns or exchanges only in the following situations:
- The product is faulty or does not meet our quality standards.
- The product received is different from what you ordered.
How to Request a Return or Exchange
Contact us at [your email/WhatsApp number] within 3–4 days of delivery, including your order number and photos of the issue. We'll confirm eligibility and guide you through the next steps.
Shipping for Returns
Return shipping costs are covered by us for faulty or incorrect items.
Refunds
Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds will be processed to customer account within 4-6 business days.
Non-Returnable Items
Unstitched fabric that has been cut, altered, or washed, and sale/clearance items, are not eligible for return or exchange.
Contact Us
For any return or exchange requests, reach out to us at:
Email: sashawardrobeinfo@gmail.com
Contact: +92 300 8144960
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